Refund policy
We want you to love your handmade jewelry! If you're not completely satisfied, please review our policy:
- Returns are accepted within 14 days of delivery for unused, undamaged items in their original packaging.
- Custom or personalized items are non-refundable unless defective.
- To initiate a return, contact us at [mydiarycrashed@gmail.com] with your order number and reason for return.
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item, minus original shipping costs.
- We are not responsible for return shipping fees unless the item is defective or we made a mistake.
- Items damaged due to improper care or wear are not eligible for refund or exchange.